Blackberry - BlackBerry Link has stopped working fix real solution
?BlackBerry Link has stopped working? after updating to iTunes 12.5
Article Number: 000038592 First Published: October 03, 2016 Last Modified: October 03, 2016 Type: Support
- iTunes 12.5
Back to top ? Issue Tracking
- JI 1611672
Back to top ? Overview
After updating iTunes to version 12.5, BlackBerry Link fails to open with the error; BlackBerry Link has stopped working
Back to top ? Workaround
Rename the iTunesPrefs.xml file and relaunch BlackBerry Link
Please note: Completing the below steps may have adverse effects on the iTunes functionality. For further information, please contact Apple support.
To rename the iTunesPrefs.xml file;
- Turn on Show hidden files and folders
- Navigate to C:\Users\<userid>\AppData\Roaming\Apple Computer\iTunes\
- Rename the iTunesPrefs XML file file to iTunesPrefs.old ?Once completed, it would be recommended to turn off Show hidden files and folders.
Back to top ? Additional Information
Please note: Once the workaround has been completed, iTunes sync will not be available within BlackBerry Link.