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Blackberry - BlackBerry Link has stopped working fix real solution

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from support.blackberry

?BlackBerry Link has stopped working? after updating to iTunes 12.5

Article Number: 000038592 First Published: October 03, 2016 Last Modified: October 03, 2016 Type: Support

Environment

- Windows

- iTunes 12.5

Back to top ? Issue Tracking

- JI 1611672

Back to top ? Overview

After updating iTunes to version 12.5, BlackBerry Link fails to open with the error; BlackBerry Link has stopped working

Back to top ? Workaround

Rename the iTunesPrefs.xml file and relaunch BlackBerry Link

Please note: Completing the below steps may have adverse effects on the iTunes functionality. For further information, please contact Apple support.

To rename the iTunesPrefs.xml file;

- Turn on Show hidden files and folders

- Navigate to C:\Users\<userid>\AppData\Roaming\Apple Computer\iTunes\

- Rename the iTunesPrefs XML file file to iTunesPrefs.old ?Once completed, it would be recommended to turn off Show hidden files and folders.

Back to top ? Additional Information

Please note: Once the workaround has been completed, iTunes sync will not be available within BlackBerry Link.
Date: Dec 29, 2016    Labels: Blackberry


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