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Apple - Help on iPhone 7+ with dirt inside lens

iPhone Tips, Help and Troubleshooting - MacRumors Forums - forums.macrumors.com
Hey Guys,

I don't know if it is appropriate to post in here, if it is not please remove it, thank you.

I bought an iPhone 7+ few months ago, and few days later I noticed there is a dirt inside the lens, but I was so busy because it was my last semester and due to my past experiences with Apple (entire family are using apple devices), and those rumors about how Apple could easily take care of hardware issues, I decided to talk to them later when I had time.

This afternoon I thought it was the time to deal with it, and I scheduled a reservation with the Genius Bar in the Apple Store located in downtown Phoenix, because they were the only store that was available today.

I went to talk to one guy and he took my phone to be checked by someone else, and then told me it was a "cosmetic" problem because it won't actually affect anything (yes the dirt cannot be seen when using camera, but it is "cosmetic"???), I was shocked because this is definitely a factory defect, and there are chances the dirt will come into the center of the camera and what I'm worried is that once the warranty is over, they will have official reasons to say no to any trouble I have in the future. They told me "if" the camera or the functions was influenced by the dirt some day, they will take care. This is ridiculous because I paid same amount of money as the others, but have to carry the worries for the rest days I'm using the same iPhone.

I attached the photos of the details of the lens, which I took with my old iPhone 4 and an external micro lens (AWESOME IPHONE 4!!!), anyone has any recommendation to deal with this issues, or any method I could file a complaint against them regarding to this?

I appreciate that!

 
Date: Jan 11, 2017    Labels: Apple


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