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Toshiba - Tablet port NOT working

Excite Tablets - TOSHIBA FORUMS - forums.toshiba.com
This seems to be a running theme looking at previous posts, but I have a Excite AT7-C8 tablet and (guess what?) it isn't turning on! I had a hard time charging it at first, so I tried different chargers - that didn't work: I got no charge at all. I thought maybe the chargers weren't working, but they all charged other things (including the one that came with the tablet). I first called Office Depot Customer Support - they said to call Toshiba. I then called Toshiba - they said to call Office Depot Customer Support. I told them I had done that and they sent me to them. Toshiba then told me to go back to the store where I purchased the tablet. I went back to the store and they no longer exchange for a new product at the store - I am told to call Customer Support. So, the Associate at the store called Customer Support  and explained to them what the problem was and asked what could be done. Office Depot Customer Support said to call Toshiba!!!!  OMG! Why will no one take responsibility for this? Why does this particular model have so many problems? Why isn't Toshiba fixing the problems? I work in customer service/support and have to say this is horrible customer service! I am very disappointed. The store associate was very helpful, however. 
Date: Jun 5, 2015    Labels: Toshiba


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