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"No Plans Found" with new FreedomPop account

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I signed up for Freedom Pop and received my sim card yesterday. I put it in my Samsung Galaxy Tab E tablet. I added the APN in my network settings. Last night I did not have a data connection. This morning when I turned it on I had a connection which is working. I then went to my account to downgrade my plan but it says "no plans found" and "no services found". So what am I doing wrong?
Date: Jan 12, 2018   


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