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LG840G Unable to retrieve text with movie attached

Tracfone/Net10 -
So we have two 840Gs. I can take a 15 second video, insert it in a message and send it to my other phone. However, when I go to retrieve the video I get a message saying I am unable to do so... yet it still charges me a minute plus every time I try btw. So why can I send it, but not retrieve it? anything I can do?
Date: Sep 1, 2013   


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