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Passcode only in CAPITALS

Webroot Mobile for Android - Troubleshooting - Webroot Community - community.webroot.com
Trying to install Webroot on Android. I have entered my username and password. But when I try to type in the passcode, I get (visible) uppercase letters.  This is a problem, particularly because when I try to enter a key requiring SHIFT, I get no response from the keyboard.  Suggestions please.

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Date: Jan 10, 2017   


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