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customer svc contact

Verizon Wireless - www.howardforums.com
After 12 years w/ Verizon I had a seriously bad CS experience, and before I switch wanted to know if there is a way to contact the managers of the service division to see if they can rectify my situation. Short story, I've had a More Everything 6GB plan for 2 yrs. I called to learn about new 12GB plan and was told all my line access fees would apply to new plan. (4x$25 discount as all 4 phones paid off and not upgraded). Of course 10 min later got an email w/ new bill showing no line access discount. Called back, asked for them to reverse everything which they said fine. Today I learned that because I dropped my plan 3 of the discounts are permanently gone, they were promotional. Rep refused to put them back even though a Verizon CS had misrepresented the terms on those discounts. Hard to believe that anyone responsible for the Customer Service group would stand behind lying to customers to get them to drop their plans, but don't know how to contact the managers. Any suggestions?


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