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Distorted sound coming from earphones

Android Smartphones Sony Forum - www.tomsguide.com
I own a pair of SONY XB55AP EXTRA BASS In-Ear Headphones.

I have been using them for almost an year and they've never caused any problem until now

When I plug them into my Redmi Note 3, the audio quality is extremely distorted. Sometimes the bass is non existent, sometimes the treble, and most of the times the artist's voice is barely audible.

I checked the sound on several apps such as the phone's inbuilt MP3 app, Google Play Music, Black Player, MX Player but none of them work.

On youtube, you can't hear what the people are saying but you can hear some of the background music.

First I thought that there was something wrong with the earphones, but they're working perfectly on my Dell Inspiron laptop, delivering perfect quality like before. They're also working well on another laptop

So I concluded that there must be a problem with the phone itself.

However, I tried it on a friend's phone and I faced the same issue there too.

Also, my second pair of Bose earphones work perfectly well on my phone

I tried changing equalizer settings, cleaning the audio jack, restarting the devices, but nothing worked.

Please help


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