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sgs3 system status-custom .. why?

Galaxy S III Q&A - xda-developers - forum.xda-developers.com
hello , i have sgs3.

few weaks ago it stoped working,

it shut down and when i tried to turn it on it was stuck on the SAMSUNG logo.

and its not charging the battery.

couldnt get into recovery mode, and when i got into download mode it shows

i had an original 4.04 samung israel rom, and never tried to change it or customizig it.

when i tried to get service from samsung israel , they saw the download mode and said that i tried to custom my rom and wrecked the phone.

and i DID'NT.

im trying to find out why do they think that, why is that line

"system status - custom" showed up?

i didnt try to custom.. can it be becouse of a physically problem in the phone?

please help me.

thank u, Amir


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