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Unable to Shutdown or Hibernate...

Apple iOS - Tech Support Forum - www.techsupportforum.com
Specs for the system are Win 8.1, I7, 6GB ram, 1 TB HDD

When I try to shut down the system using Windows Shutdown , the system returns to the windows login screen. I do not use the hard power switch as it has always caused improper shutdown.

The system can sleep, but not shutdown or hibernate. This just occurred in the last week. A pop showing "Airplane Mode is On/off" in the Windows login screen and will toggle each time I try to shut down. I have tried shut off the laptop wifi, but this made no difference.

Event viewer shows two Event 1001

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 156

P2: ffffe000e08f8010

P3: 1

P4: 2e

P5: fffff8004dc65230

P6: 6_3_9600

P7: 0_0

P8: 768_1

P9:

P10:

Attached files:

C:\Windows\LiveKernelReports\WinsockAFD\WinsockAFD-20161104-1129.dmp

C:\Users\Perry\AppData\Local\Temp\WER-393341718-0.sysdata.xml

C:\Users\Perry\AppData\Local\Temp\WER14F5.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_156_83c723d26ad56268d75ff7e75b439d2f20e45068_00000000_cab_1e061572

Analysis symbol:

Rechecking for solution: 0

Report Id: 980abcd2-a2a3-11e6-8350-34e6d781b465

Report Status: 0

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 156

P2: ffffe000c6b49180

P3: 1

P4: 6f

P5: fffff800057ee230

P6: 6_3_9600

P7: 0_0

P8: 768_1

P9:

P10:

Attached files:

C:\Windows\LiveKernelReports\WinsockAFD\WinsockAFD-20161024-2014.dmp

C:\Users\Perry\AppData\Local\Temp\WER-34462578-0.sysdata.xml

C:\Users\Perry\AppData\Local\Temp\WERFB9C.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_156_3af4a7bdb82e7923cd430e14e48d1899112cc3_00000000_cab_155dfc67

Analysis symbol:

Rechecking for solution: 0

Report Id: 0f7040e9-9a48-11e6-834c-34e6d781b465

Report Status: 0


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